www.avaelicouture.com

 

FAQ's

How long does it take for my order to arrive once it is placed?

You will receive your order within 3 weeks from time of order.  4-5 weeks if shipping out of the USA.

The words or names on my hand stamped piece are crooked/not lined up right/not spaced evenly.  Is this normal?
Yes!  Because our hand stamped pieces are just that, hand stamped, there will be many variations in the way the letters are lined up and spaced out.  The unevenness that can be sometimes found on the hand stamped pieces is what gives a true hand stamped piece charm!  Nothing done by machine here :)

My hand stamped piece has tiny nicks and scratches.  Is this normal?  
Yes!  Many times because of the tools used to make the hand stamped impressions, little nicks or scratches appear on the pieces.  Again, this is the charm of a true hand stamped piece!

Most of your regular jewelry (non personalized items) are mainly silver PLATED. What is silver plated and will it chip or turn green?
No!  Our silver plated jewelry is plated with several layers of silver and because of the way it is bonded to the metal you will see NO difference in the way this jewelry lasts compared to the sterling silver.  Our silver plated jewelry is a more cost effective jewelry to buy for our customers because it looks and lasts just as good as the regular sterling but it is much cheaper!

Is all of your jewelry hand made?
Yes!  All of the hand stamped jewelry is made by the owner, Jennifer Woodall.  The non personalized jewelry is hand made but comes from all over the world!  We find unique and interesting designs made from all over and bring them to you!  The artistry and workmanship of ALL of our jewelry cannot compare!

How are the pieces shipped?
All of our pieces are attached to a business card and wrapped in a clear designed bag. The bag is then bubble wrapped and put in a bubble mailer.  All packages are mailed first class mail with a tracking number.  As always, anything you purchase from our website is FREE SHIPPING for you!

What is your guarantee/return policy?
We do not offer refunds or exchanges on our hand stamped pieces because each piece is hand made and personalized for you.  However, if there was a mistake on our end, such as a wrong spelling or a an error in wording on your piece, we will refund or exchange/replace within 7 days of receiving the item. We do however offer a lifetime guarantee for a FREE replacement, if anything should break due to causes other than your own.  If you have purchased a NON PERSONALIZED item, we do offer a 30 day refund/exchange.  We also offer a lifetime guarantee in case something were to break due to causes other than your own.




How long does it take to recieve my order? TOP
Up to 3 weeks.

The lettering and spacing is crooked on my hand stamped piece, is this normal? TOP
Yes!  That is the charm of owning a hand stamped piece of jewelry.  Because each letter is stamped into the metal by hand, the letters may not line up correctly or the spacing could be off.  You may also notice slight scratches or indents in the metal from the stamp itself.

How is the jewelry wrapped? TOP
All orders will include a black organza bag with a business card.  However, you may purchase a box embellished with a black bow for an additional charge.

Do I care for the copper or gold pieces differently versus the silver pieces? TOP
I recommend that you clean all of the sterling pieces with a sterling silver jewelry cleaner, which can be purchased at any local department store.  If you have a piece that contains copper or gold, I recommend using TARN X. This is a cleaner that cleans ALL metals.  Just dip it, rinse and dry. Beautiful every time!  Copper will tarnish MUCH quicker than sterling or gold filled.

What is your return/refund policy? TOP
We do not offer returns or refunds on any of the hand stamped pieces because they are all custom made for you.  Crooked lettering, spacing or scratches and indents in the metal are all part of the charm of this type of jewelry and it is NOT considered a defect.  The only time a refund or exchange will be made is if there was a spelling error or design error made on the piece.  Please contact us if this is the case.


Refunds and exchanges are available for any purchases made out of the Extended Sterling Silver Catalog.  Refunds and exchanges MUST be made within 30 days of purchase for these items.

 

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