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FAQ's

How long does it take for my order to arrive once it is placed?

You will receive your item(s) within two weeks of order.

 
The words or names on my hand stamped piece are crooked/not lined up right/not spaced evenly.  Is this normal?
Yes!  Because our hand stamped pieces are just that, hand stamped, there will be many variations in the way the letters are lined up and spaced out.  The unevenness that can be sometimes found on the hand stamped pieces is what gives a true hand stamped piece charm!  Nothing done by machine here :)
 
My hand stamped piece has tiny nicks and scratches.  Is this normal?  
Yes!  Many times because of the tools used to make the hand stamped impressions, little nicks or scratches appear on the pieces.  Again, this is the charm of a true hand stamped piece!
 
 Is all of your jewelry hand made?
All of the hand stamped pieces are stamped in house.  We offer a mix of jewelry made by us and other pieces that we search for and purchase from different companies from all over the world!  We love finding unique and fun beach related items so that we can bring them direct to you.
 
What is your return policy?
We do not offer refunds or exchanges on any of our hand stamped or hand placed PERSONALIZED pieces because each of those pieces are hand made and personalized for you.  However, if there was a mistake on our end, such as a wrong spelling or a an error in wording on your piece, we will refund or exchange/replace within 7 days of you receiving the item.  We also offer a 60 day replacement or refund on ANY non personalized item that is defective or if you are dissatisfied with the product for any reason.  Shipping charges for returns/exchanges are the customers responsibility.  However, shipping charges will be waived on your next purchase with us.
 
How much are the shipping charges?
Everything on our site is $2.00 flat shipping world wide per item.  All orders of $50.00 or more receive FREE SHIPPING!
 
 
 
 
    • How long does it take to recieve my order?

    • The lettering and spacing is crooked on my hand stamped piece, is this normal?

    • How is the jewelry wrapped?

    • Do I care for the copper or gold pieces differently versus the silver pieces?

    • What is your return/refund policy?


    How long does it take to recieve my order? top

    Up to 3 weeks.

    The lettering and spacing is crooked on my hand stamped piece, is this normal? top

    Yes!  That is the charm of owning a hand stamped piece of jewelry.  Because each letter is stamped into the metal by hand, the letters may not line up correctly or the spacing could be off.  You may also notice slight scratches or indents in the metal from the stamp itself.

    How is the jewelry wrapped? top

    All orders will include a black organza bag with a business card.  However, you may purchase a box embellished with a black bow for an additional charge.

    Do I care for the copper or gold pieces differently versus the silver pieces? top

    I recommend that you clean all of the sterling pieces with a sterling silver jewelry cleaner, which can be purchased at any local department store.  If you have a piece that contains copper or gold, I recommend using TARN X. This is a cleaner that cleans ALL metals.  Just dip it, rinse and dry. Beautiful every time!  Copper will tarnish MUCH quicker than sterling or gold filled.

    What is your return/refund policy? top

    We do not offer returns or refunds on any of the hand stamped pieces because they are all custom made for you.  Crooked lettering, spacing or scratches and indents in the metal are all part of the charm of this type of jewelry and it is NOT considered a defect.  The only time a refund or exchange will be made is if there was a spelling error or design error made on the piece.  Please contact us if this is the case.

    Refunds and exchanges are available for any purchases made out of the Extended Sterling Silver Catalog.  Refunds and exchanges MUST be made within 30 days of purchase for these items.
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